Size Guarantee
Why This Matters
Bridesmaid dresses aren't an everyday purchase. The dress that arrives in your mailbox needs to fit perfectly — for ceremony photos, hours of dancing, and the most photographed day of your friend's life.
We get it. That's why every BUQIQI dress comes with a 15-Day Size Guarantee — including custom-sized orders.
Our Promise
If your dress doesn't fit perfectly when it arrives, we'll reimburse up to $20 toward your local tailor's alteration cost — no need to ship the dress back to us.
Yes, even custom-sized dresses qualify. We know our tailors are skilled, but small adjustments are sometimes needed for the perfect fit.
Why $20 Local Alterations (Not Free Re-Make)
We thought about this carefully:
| Option | Time | Cost to You | Convenience |
|---|---|---|---|
| Ship back for re-make | 3-5 weeks | International shipping ~$30-40 | ❌ Risk for tight wedding timelines |
| Local alteration + $20 reimbursement | 2-5 days | $0 (we cover up to $20) | ✅ Fast and easy |
$20 covers the typical alteration cost for hem adjustments, bust/waist tweaks, or minor takes. For most BUQIQI customers, this is the better option — especially when the wedding is approaching.
What's Covered
✅ Standard sizes 0-30W — alteration reimbursement OR return per Return Policy
✅ Custom-sized dresses — alteration reimbursement (returns not available for custom)
✅ Common alterations:
- Hem length adjustments
- Bust, waist, hip take-ins or let-outs
- Strap adjustments
- Minor seam corrections
What's Not Covered
❌ Dresses worn at an event (we can tell)
❌ Dresses washed or dry-cleaned
❌ Customer-made alterations or modifications already done
❌ Issues reported more than 15 days after delivery confirmation
❌ Style change requests (this is a size guarantee, not a swap-the-dress guarantee)
❌ Major reconstructions (e.g., re-cutting silhouette)
❌ Receipts older than 14 days from your alteration date
❌ Receipts without business name and itemized service breakdown
How to Claim Your $20 Alteration Reimbursement
Step 1 — Take dress to local tailor
Find a tailor in your area. Most dry cleaners offer alteration services, or search "wedding alterations near me." Bring your BUQIQI dress and request the adjustments needed.
Step 2 — Pay your tailor
Pay for the alterations and request an itemized receipt showing:
- Tailor's business name
- Date of service
- Description of work performed
- Total amount paid
Step 3 — Email us within 15 days of dress delivery
📧 Email: support@buqiqi.com
📋 Subject: Size Guarantee — Order #[Your Order Number]
📎 Attach:
- Photo of the alteration receipt
- Your order number
- A photo of you in the altered dress (optional but appreciated for our records)
Step 4 — Receive $20 reimbursement
Once we verify your receipt, we'll process $20 reimbursement to your original payment method within 5 business days.
If your alteration cost less than $20, we reimburse the actual amount. If it cost more than $20, we reimburse $20 maximum — anything beyond is your responsibility.
Resolution Timeline
| Step | Timing |
|---|---|
| You contact us with receipt | Day 0 |
| We verify and approve | Within 2 business days |
| Refund processed by us | Within 5 business days |
| Refund appears in your account | 3-10 business days, depending on bank |
Tips for Getting It Right the First Time
We'd love to never have to invoke this guarantee. To help:
🎯 Order free fabric swatches before committing to a color
📏 Use our size guide carefully — measure twice, order once
📐 Choose custom sizing if you're between standard sizes (it's free!)
👗 Order one sample dress first if your bridal party has unusual requirements
🎀 Schedule alteration window — leave 2-3 weeks before your event for any adjustments
Combining With Return Policy
| Scenario | Best Option |
|---|---|
| Standard size, fits but not preferred style | Return per Return Policy |
| Standard size, fits but minor alteration needed | Local alteration + $20 reimbursement (this page) |
| Standard size, completely wrong fit | Return per Return Policy |
| Custom size, fits but minor alteration needed | Local alteration + $20 reimbursement (this page) |
| Custom size, completely wrong fit | Local alteration + $20 reimbursement (custom is non-returnable) |
Frequently Asked Questions
Q: $20 doesn't cover all alteration costs at my tailor. Why not more? A: $20 covers typical minor alterations in most US/UK/CA/AU/MX markets. For more extensive work (re-cutting, full re-tailoring), the cost may be higher. If you anticipate this, please contact us before taking the dress to a tailor — we may have other solutions.
Q: Can I get a refund instead of alteration reimbursement? A: For standard sizes, yes — see our Return Policy. For custom sizes, alteration reimbursement is the only option since custom items are made specifically to your measurements and cannot be resold.
Q: What if my tailor charges $50? Do I lose money? A: We reimburse up to $20. The remaining $30 is your responsibility. If your alteration is significant, please contact us before paying — we may suggest alternatives.
Q: Can I take the dress to multiple tailors? A: Yes, but the $20 reimbursement applies per order, not per tailor visit. Bring all receipts.
Q: My event is in 5 days. Can I still claim? A: Yes — as long as you contact us within 15 days of delivery. The reimbursement is processed after the event.
Q: What if I gain or lose weight after ordering? A: This guarantee covers fit issues at delivery. For weight changes after delivery, our standard alteration reimbursement still applies if you contact us within the 15-day window. After 15 days, you're welcome to use any local alteration service at your own cost.
Q: Does this stack with the Shipping Guarantee? A: Yes. Both guarantees apply to every order — they cover different situations (delivery time vs. fit).
Q: I haven't received my dress yet. Does the 15-day window start from order or delivery? A: From delivery confirmation date. You have 15 days from when the carrier marks your order as delivered.
Why We Can Offer This
Most bridesmaid dress brands buy from wholesalers — they can't accommodate alterations. We're a direct-to-consumer factory, but international logistics make ship-back-and-redo impractical for tight wedding timelines.
The $20 local alteration reimbursement is our way of giving you the fastest, easiest path to a perfect fit — without the back-and-forth of international returns.
Related Pages
BUQIQI reserves the right to modify this guarantee for future orders. Existing orders are governed by the policy in effect at the time of purchase. Last updated: May 4, 2026.