We're real people, in our own factory, ready to answer your questions.
Whether you're shopping for your bridal party, prom group, graduation ceremony, or any other special event — we're here to help every step of the way.
How to Reach Us
📧 Email Us
For all inquiries — orders, sizing, shipping, returns, customization, partnerships, or general questions.
We respond within 2 hours (3 during peak holiday seasons).
📞 Call Us
Speak directly with our customer support team. Best for time-sensitive questions about wedding deadlines, custom sizing consultations, or order status.
Hours: Monday-Friday, 9:00 AM - 6:00 PM (Beijing Time / GMT+8)
That's 9:00 PM - 6:00 AM ET / 6:00 PM - 3:00 AM PT.
For US customers, we recommend emailing first — we'll respond during your business hours and can schedule a call if needed.