Ordering & Customization

Browse our collections, choose your dress, then select your color, size, and any options (length, sleeves, pockets). Add to cart and complete checkout with your shipping address and payment. You'll receive an order confirmation email within 24 hours.

Yes — we encourage this. Order one sample dress in your preferred color and size. If you love it, place additional orders within 7 days for the rest of your group and we'll match the same dye lot. For an even faster preview, order [Color Swatches] first.

For most styles, you can customize:
- Length (long, tea-length, short)
- Sleeves (long, short, sleeveless, spaghetti straps)
- Pockets (optional — select at checkout, no extra charge on most styles)
- Custom size (free, made to your measurements)

For more extensive customization (back-style changes, OEM, or your own design), email support@buqiqi.com. Additional fees may apply and the dress becomes final sale.

Contact us within 24 hours of payment if you need to change the size, color, or shipping address, or cancel your order. Change requests are subject to the order’s current production and fulfillment status. Cancellations requested within 24 hours are eligible for a full refund. After 24 hours, the partial cancellation refund schedule in our Return and Refund Policy applies. Once an order has shipped, it cannot be cancelled.

Sizing & Fit

Take your bust, waist, and hip measurements with a soft tape measure, then compare to our [Size Chart](https://www.buqiqi.com/pages/size-chart). If you're between sizes, choose the larger size — alterations are easier to take in than to let out.

Yes—custom sizing is available at no extra charge. Simply provide your bust, waist, hips, height, and hollow-to-floor measurements, and we’ll make your dress based on the measurements you submit.

Standard sizes US2 to 28+ (including plus sizes 14W-30W across most styles), plus free custom sizing to any measurements you provide. We accommodate petite, regular, and tall heights through custom hollow-to-floor measurements.

This is exactly what our free custom sizing is for. Choose the custom size option at checkout and enter your measurements — your dress will be made to fit you at no extra cost.

Color & Fabric

For the closest color consistency, we recommend placing all dresses in one order. If your group is ordering separately, place the orders within seven days and add “Same Group – [Group Name]” to the order notes.

Color appearance may vary slightly because of fabric texture, lighting, photography, and individual screen settings.

If an exact color match is important, we recommend ordering fabric swatches before purchasing. Please visit our Fabric Swatches page for the current swatch options, pricing, and availability.

Yes. You can select up to 10 fabric swatches. Each swatch is listed at $1.90 USD, but a 100% automatic discount is applied in your cart and at checkout, making the swatches free. No discount code is required.

Any applicable shipping charge will be displayed at checkout. Swatch orders are usually processed and dispatched within 3–5 business days.

Order Fabric Swatches

Chiffon — light, flowy, airy
Satin — classic, glossy, formal
Matte Satin — luxurious sheen without shine
Tulle — light, layered, romantic
Lace — detailed, vintage-inspired
Velvet — rich, warm, elegant (ideal for fall/winter events)

The same color name will look slightly different in chiffon versus satin versus velvet, because each fabric reflects light differently. Chiffon appears softer and lighter; satin looks richer and more saturated; velvet has the deepest tone. We recommend ordering swatches in your preferred fabric to see the exact color.

Shipping & Delivery

Estimated total delivery time includes both production or processing time and shipping time.

Standard Shipping: 2–5 business days for production + 4–10 business days for shipping = approximately 6–15 business days
Express Shipping: 2–5 business days for production + 3–5 business days for shipping = approximately 5–10 business days

Products marked “READY TO SHIP 48H” are dispatched within 48 hours. The applicable shipping time begins after dispatch.

Business days exclude weekends and public holidays. All delivery times are estimates and may be affected by carrier, weather, customs, address, or other conditions outside our control.

Please select Express Shipping at checkout and email support@buqiqi.com before ordering.

Include the product link, size, color, delivery destination, and event date. We will check current production availability and provide an estimated order timeline.

Please allow additional time for fitting or alterations. We cannot guarantee delivery by a specific event date because carrier and customs delays may occur after dispatch.

For all countries and regions supported at checkout:

Standard Shipping: $15.00 USD
Free Standard Shipping: Orders of $160.00 USD or more
Express Shipping: $30.00 USD

Free Standard Shipping is applied automatically when the merchandise subtotal after discounts reaches $160.00 USD.

Available destinations and shipping methods are determined by the shipping address and displayed at checkout.

Shipping availability depends on the destination. Enter your complete shipping address at checkout to view the available shipping methods, estimated delivery times, and applicable rates.

International orders may be subject to customs duties, import taxes, or other fees charged by the destination country. Unless otherwise stated at checkout, these charges are not included in the order total and are the customer’s responsibility.

If your country is not available at checkout, please email support@buqiqi.com before ordering.

Returns & Exchanges

Eligible standard-size items may be returned within 15 calendar days after carrier tracking shows the order as delivered.

Returned items must be unworn, unwashed, unaltered, undamaged, and have the original yellow return tag attached. Return authorization is required before sending an item back.

Free restocking fee.

Custom-size, custom-color, personalized, modified, and Final Sale items are non-returnable unless they arrive damaged, defective, or different from what was ordered.

Please review our Return and Refund Policy for complete details.

Please compare your body measurements with our size chart carefully before ordering.

An eligible standard-size dress may be returned under our 15-day return policy if it remains unworn, unwashed, unaltered, undamaged, and has the original yellow return tag attached.

Custom-size dresses are made according to the measurements provided by the customer and are non-returnable unless they arrive damaged, defective, or different from the approved order details.

We do not offer direct exchanges. For an eligible standard-size item, request a return and place a new order for the preferred size.

We do not offer direct exchanges. If you need a different size, color, or style, you may request a return for an eligible standard-size item within 15 calendar days of delivery and place a new order.

Returned items must meet all eligibility requirements. Custom-size, custom-color, personalized, modified, and Final Sale items are non-returnable unless they arrive damaged, defective, or different from what was ordered.

Please review our Return and Refund Policy before requesting a return.

Email support@buqiqi.com within 15 calendar days after delivery. Include your order number and clear photos showing the item and the issue.

Do not return the item until we provide instructions. If BUQIQI confirms that the item is damaged, defective, or incorrect, we will offer a full refund or replacement.

If a return is required for a confirmed issue, BUQIQI will cover the return shipping cost and no restocking fee will apply.

Production or processing may begin shortly after payment. Cancellation refunds are based on when we receive your request:

Within 24 hours after payment: Full refund
More than 24 hours and up to 72 hours: 80% merchandise refund plus a refund of any shipping fee paid
More than 72 hours and up to 120 hours: 50% merchandise refund plus a refund of any shipping fee paid
More than 120 hours and before shipment: Refund of any shipping fee paid; the merchandise payment is non-refundable
After shipment: The order cannot be cancelled

To request a cancellation, email support@buqiqi.com with your order number as soon as possible.

Quality & Product Details

From fabric selection to final finishing, every BUQIQI dress is made with care by our formalwear team. We focus on clean construction, secure stitching, neat closures, and a final quality check before dispatch.

Yes to both — every BUQIQI dress is fully lined and includes built-in bra cups (typically light to medium support), so you can skip the strapless bra. For dresses with low backs, please check the product description.

Pockets are optional on most styles. Select the pocket option at checkout — there's no extra charge on most dresses, though some intricate styles may have a small fee.

- Hand wash or dry clean only (do not machine wash)
- Do not tumble dry
- Iron on low heat or steam
- Hang to dry away from direct sunlight
- Store in a garment bag

For specific instructions, see the care label inside your dress.

Still can't solve the problem?

Our Client Advisors will be delighted to assist you and provide personalised advice.

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