Shipping Guarantee
Our 22-Day Delivery Promise
Whether you're standing beside the bride, heading to prom, dressing for a gala, or stepping into the moment that matters most — your event has a date, and that date can't wait.
That's why we built our delivery guarantee around real money, not vague estimates.
Our Commitment at a Glance
| What we promise | The fine print |
|---|---|
| Delivery within 22 business days | From order and sizing confirmation date |
| $5 cash compensation per late day | Refunded to your original payment method |
| Maximum compensation: $30 per order | Per order, regardless of dress quantity |
| Fully automatic | We track every order; no claim form needed |
Typical Delivery Timeline
Most BUQIQI orders arrive well within 12 business days — 10 days inside our 22-day promise.
| Stage | Typical Time |
|---|---|
| Order placed & sizing confirmed | Day 0 |
| Production at our factory | Days 2-7 |
| International shipping | Days 5-15 after production |
| Most orders delivered | 12 business days |
| Maximum guarantee window | 22 business days |
| Late delivery compensation triggers | After Day 22 |
How It Works
Step 1 — Your timer starts The 22-business-day clock begins when your order is confirmed and any custom sizing details are finalized. We don't penalize you for sizing back-and-forth.
Step 2 — We monitor every shipment Our logistics team tracks every package across every carrier. If your tracking shows late delivery beyond Day 22, we initiate compensation automatically.
Step 3 — Automatic refund Within 24 hours of confirmed late delivery, you'll receive an email confirming your compensation. Refunds are processed to your original payment method within 5 business days.
What's Covered
✅ All BUQIQI dresses, including custom-sized orders
✅ Standard shipping to United States, United Kingdom, Canada, Australia, and Mexico
✅ Single-dress orders and full bridal party bulk orders
✅ All BUQIQI dress collections — color, fabric, size, and style variants
What's Excluded
This guarantee covers delays we control. The following situations don't qualify:
❌ Customer-caused delays — incorrect addresses, refused packages, address corrections after dispatch, failure to respond to sizing questions for 24+ hours
❌ Customs delays — clearance times in your destination country are outside our control ❌ Force majeure — extreme weather, natural disasters, carrier strikes, pandemics, government actions
❌ Pre-orders or back-ordered items — clearly marked at checkout with their own delivery estimates
❌ Express shipping orders — express shipments are governed by their own carrier-issued delivery commitments
How to Claim
In most cases, you don't need to do anything. We monitor every order and process compensation automatically.
If you believe your order qualifies and you haven't heard from us within 48 hours of delivery beyond Day 22:
📧 Email: support@buqiqi.com
📋 Subject: Late Delivery — Order #[Your Order Number]
📎 Please attach: Your order confirmation and the carrier delivery confirmation
We'll review and respond within 2 business days.
Resolution Timeline
| Step | Timing |
|---|---|
| Order delivered late | Day 0 |
| We notify you of compensation | Within 24 hours |
| Refund processed by us | Within 5 business days |
| Refund appears in your account | 3-10 business days, depending on bank |
Compared to Industry Standard
| Brand | Typical delivery | Late comp |
|---|---|---|
| Most made-to-order brands | 4-8 weeks | None |
| BHLDN, David's Bridal | 2-4 weeks | None |
| BUQIQI | 2-3 weeks (12 BD typical) | $5/day cash |
We're faster than most made-to-order competitors and we're the only one putting cash on the line.
For Tight Wedding Timelines
Wedding within 4 weeks? Email us before ordering. We can:
- Confirm production capacity for your timeline
- Recommend express shipping options
- Provide a written delivery commitment for your specific date
We'd rather be upfront than over-promise.
Frequently Asked Questions
Q: 22 business days = how many calendar days? A: Roughly 3 weeks. Business days exclude weekends and US federal holidays.
Q: Does this guarantee apply to expedited shipping? A: Expedited shipping is even faster — typically 10 total business days. Express orders are covered by both this 22-day guarantee and the carrier's expedited service guarantee.
Q: My order has multiple dresses. What if one arrives late? A: The clock stops when your last dress is delivered. If any dress in your order arrives after Day 22, the compensation calculation begins.
Q: Is this really cash, not store credit? A: Yes. Refunds go directly to your original payment method — credit card, PayPal, or whichever payment processor you used. No store credit, no gift cards.
Q: What about peak wedding season? A: Peak season (May-October) and Chinese New Year (late Jan-Feb) may extend production by 3-5 days. Order timeframe is still covered by this guarantee, but we recommend ordering 6-8 weeks in advance for these dates.
Q: My wedding is in 4 weeks. Can I count on this? A: Yes — most orders arrive within 3 weeks, leaving you 1 week buffer for fitting and alterations. For weddings within 4 weeks, please email us before ordering for a written delivery commitment.
Q: What if my custom-size dress needs alteration after delivery? A: This guarantee covers original delivery only. For sizing adjustments after delivery, see our Size Guarantee — we reimburse $20 for local alterations.
Why We Offer This
BUQIQI is a direct-to-consumer factory crafting and shipping dresses worldwide. We know that for our customers, shipping isn't a logistics line item — it's the confidence that you'll be ready for the day that matters most to you.
This guarantee is our way of putting our money where our mouth is.
Related Pages
- Shipping Policy — Full details on production, shipping, and delivery
- Size Guarantee — $20 alteration reimbursement for fit issues
- Return & Refund Policy
- 10 Free Fabric Swatches
BUQIQI reserves the right to modify this guarantee for future orders. Existing orders are governed by the policy in effect at the time of purchase. Last updated: May 4, 2026.