Refund policy

This policy explains the return, refund, cancellation, and exchange rules for orders placed on BUQIQI.com.

Return requests must be submitted within 15 calendar days after the order is delivered.

Return Window

You may request a return for an eligible item within 15 calendar days after carrier tracking shows the order as delivered.

Return requests submitted after this 15-day period cannot be accepted.

The same 15-day period applies when reporting an item that is damaged, defective, or different from what was ordered.

Eligible Returns

Standard-size items may be returned when all of the following conditions are met:

The return request is submitted within 15 calendar days after delivery.
The item is unworn, unwashed, unaltered, and undamaged.
The item is free from stains, odors, makeup, deodorant marks, pet hair, or other signs of wear.
The original yellow return tag remains attached and intact.
The return has been approved by BUQIQI before the item is shipped back.

Items that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged, defective, or different from what was ordered:

Custom-size dresses made according to measurements supplied by the customer.
Custom-color dresses made in a color outside the listed standard color options.
Personalized or modified dresses, including customer-requested design, sizing, or construction changes.
Final Sale items clearly identified as Final Sale on the product page or during checkout before purchase.

Because custom-size and custom-color items are made specifically according to the customer's selected requirements, they are not eligible for return due to fit preference, color preference, change of mind, or other customer-related reasons.

Return Destination

All approved returns are processed at our return facility in China.

Return Address

Recipient: Bao Yuanhao
Address: 1st Floor, Building 1115, Kangqiao Wedding Dress Town, Pingqiao Township, Yu'an District, Lu'an City, Anhui Province, China
Phone: +86 188 6217 9612

Customers should be aware before purchasing that eligible returns must be shipped to our return facility in China.

For customer-initiated returns, including returns due to size preference, style preference, color preference, change of mind, or other reasons not caused by a BUQIQI error, the customer is responsible for the cost of shipping the item back to China.

Return shipping costs vary depending on the customer's location, shipping carrier, package size, package weight, and selected shipping service.

Publishing our return address does not remove the requirement to obtain return authorization before shipping an item.

Please contact us and receive return authorization before sending any return.

How to Request a Return

Step 1 — Contact Us Within 15 Calendar Days After Delivery

Email:

support@buqiqi.com

Please use the subject line:

Return Request – Order #[Your Order Number]

Please include:

Your order number.
The item you would like to return.
The reason for the return.
Clear photos showing the current condition of the item.
A photo showing that the original yellow return tag remains attached.
For damaged, defective, or incorrect items, clear photos showing the issue.

Providing complete information helps us review your request more efficiently.

Step 2 — Receive Return Authorization

We will review your request and confirm whether the item meets the conditions of this policy.

If your return is approved, we will email you return authorization and shipping instructions.

Approved returns must be sent to our published return facility:

Bao Yuanhao
1st Floor, Building 1115, Kangqiao Wedding Dress Town
Pingqiao Township, Yu'an District
Lu'an City, Anhui Province
China
Phone: +86 188 6217 9612

Do not ship an item before receiving return authorization.

Do not send a return to a warehouse, logistics provider, carrier facility, fulfillment address, or sender address printed on the original package unless that address exactly matches the return address published in this policy.

Please note: The return address provided above is our company's centralized domestic return and quality inspection warehouse (Return Processing Center); it differs from our registered administrative address.

Packages sent to an incorrect or unauthorized address may not reach our return facility and may therefore be unable to be processed.

Step 3 — Ship the Approved Return

After receiving return authorization, ship the item to our return facility in China using a tracked shipping service.

For customer-initiated returns, the customer is responsible for purchasing and paying for the return shipping service.

Please keep the following information until your refund has been completed:

Shipping receipt.
Carrier name.
Tracking number.

BUQIQI does not charge a restocking fee for eligible returns.

BUQIQI is not responsible for return parcels that are lost, damaged, or misdelivered before they reach our return facility.

We strongly recommend using a reliable shipping service with online tracking.

Step 4 — Inspection and Refund

After the returned item reaches our return facility, we will inspect it to confirm that:

It matches the approved return request.
It meets the eligibility requirements in this policy.
It has not been worn, washed, altered, or damaged.
The original yellow return tag remains attached and intact.

We will notify you by email after the inspection is completed.

If the return is approved after inspection, the refund will be processed according to the refund terms below.

Refund Processing

Approved refunds are processed to the original payment method within 7 business days after we receive and inspect the returned item.

After BUQIQI processes the refund, your bank, credit card issuer, PayPal, or other payment provider may require an additional 7–10 business days to post the funds to your account.

This additional processing time is controlled by the payment provider and is outside BUQIQI's control.

Return Shipping Costs

For an eligible return caused by customer preference or change of mind:

The customer is responsible for return shipping costs.
The customer must purchase and pay for their own tracked return shipping service.
The return must be shipped to our return facility in China.
The original shipping fee paid when placing the order is non-refundable.
BUQIQI does not charge a restocking fee.
No additional handling or restocking fee will be deducted from the merchandise refund.

Customer-initiated reasons may include:

The size does not meet the customer's preference.
The customer prefers another color or style.
The item is no longer needed.
The customer changed their mind.
The customer ordered multiple items and wishes to keep only some of them.
Other reasons not caused by a product defect or BUQIQI error.

Return shipping charges depend on the shipping carrier and service selected by the customer.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or different from what you ordered, please contact:

support@buqiqi.com

within 15 calendar days after delivery.

Please provide:

Your order number.
A description of the issue.
Clear photos showing the problem.
Photos of the packaging where relevant.

Do not ship the item back until we provide instructions.

If BUQIQI confirms that the item is damaged, defective, or incorrect, we will offer an appropriate resolution, including a full refund or replacement.

If a physical return is required because of a confirmed BUQIQI error:

BUQIQI will cover the required return shipping cost.
The customer will not be charged a restocking fee.
The original shipping fee will not be deducted from the refund for the affected item.
We will provide appropriate return shipping instructions before the item is sent.

Original Shipping Charges

For customer-initiated returns, the original shipping fee paid when placing the order is non-refundable.

If an item is confirmed by BUQIQI as damaged, defective, or incorrect, the applicable original shipping charge will not be deducted from the refund for the affected item.

Cancellation Policy

Production or order processing may begin shortly after payment because many BUQIQI dresses are made to order.

Cancellation refunds are based on the time between payment and the cancellation request.

Within 24 Hours After Payment

Full refund

More Than 24 Hours and Up to 72 Hours After Payment

80% merchandise refund plus a refund of any shipping fee paid

More Than 72 Hours and Up to 120 Hours After Payment

50% merchandise refund plus a refund of any shipping fee paid

More Than 120 Hours After Payment and Before Shipment

Any shipping fee paid will be refunded. The merchandise payment is non-refundable.

After Shipment

Once the order has shipped, it cannot be cancelled.

After delivery, an eligible item may be returned according to this 15-day return policy.

To request a cancellation, email:

support@buqiqi.com

Please include your order number.

Color Appearance

Actual product colors may appear slightly different because of:

Fabric texture.
Lighting conditions.
Photography conditions.
Screen brightness.
Device display settings.

A standard-size item that otherwise meets the return requirements may still be returned within the 15-day return period.

Custom-color items remain non-returnable unless they arrive damaged, defective, or different from the approved custom-color request.

Sizing and Fit

Customers are responsible for reviewing the product measurements and size chart before placing an order.

Because different dress designs, fabrics, and silhouettes may fit differently, selecting the same size as another garment does not guarantee identical fit.

Standard-size items may still be returned when they meet all requirements of this policy.

Custom-size items made according to customer-supplied measurements are not returnable unless they arrive damaged, defective, or different from the approved order specifications.

Exchanges

We do not currently offer direct exchanges.

If you need a different size, color, or style:

Submit a return request for the eligible original item within 15 calendar days after delivery.
Complete the approved return process.
Place a new order for the preferred replacement item.

The new order is treated as a separate purchase.

Return Address Summary

All approved returns are sent to:

Recipient: Bao Yuanhao
Address: 1st Floor, Building 1115, Kangqiao Wedding Dress Town, Pingqiao Township, Yu'an District, Lu'an City, Anhui Province, China
Phone: +86 188 6217 9612

Return Country: China

Customers are responsible for return shipping costs for customer-initiated returns.

BUQIQI covers the required return shipping cost when the return is caused by a confirmed damaged, defective, or incorrect item.

No restocking fee is charged for eligible returns.